Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (vejo Deutschland GmbH, Venloer Str. 547, 50825 Cologne, firstname.lastname@example.org, Germany) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of Revocation
If you revoke this agreement, we shall reimburse you for all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your revocation of this agreement. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you informed us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods.
- The right of withdrawal does not apply to the following contracts:
- contracts for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Vejo Deutschland GmbH warrants that your Vejo blender will be free from defects in materials and workmanship under normal use for one year from the date of purchase. Please register your Vejo blender in the Vejo app. Vejo will replace a defective Vejo blender free of charge after receiving the proof of purchase. The Vejo replacement blender can be new or reconditioned. The Vejo replacement blender is covered by a new limited one-year warranty. This warranty gives you specific legal rights, and you may also have other rights which vary in different jurisdictions. Any damage or malfunction of your Vejo blender caused by the use of capsules not suitable for the Vejo mixer may not be covered under this warranty.
What is not covered by the guarantee
THIS WARRANTY DOES NOT EXTEND TO CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS PROPERTY DAMAGE, AND DOES NOT COVER INCIDENTAL COSTS AND EXPENSES ARISING FROM A BREACH OF THIS WARRANTY, EVEN IF FORESEEABLE.
Some countries or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you depending on the jurisdiction in which you purchase. This warranty also does not cover damage caused by the use of capsules not suitable for the Vejo mixer or external causes such as misuse or abuse. THIS WARRANTY IS EXCLUSIVE AND REPLACES ANY OTHER EXPRESS WARRANTY, WHETHER WRITTEN OR ORAL. in addition, Vejo hereby expressly disclaims all other warranties with regard to your Vejo device, including any implied warranties of merchantability or fitness for a particular purpose.
Some jurisdictions do not allow the disclaimer of such implied warranties or limitations on how long an implied warranty lasts, so the above limitation may not apply to you depending on the purchasing jurisdiction.
Submit a warranty claim
To make a warranty claim, please contact our customer service department by email at email@example.com. No returns of warranty claims can be accepted without the required return authorization number.